Compliments and Complaints

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. You can find out more on the NHS website.

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We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Please ask to speak to our practice manager, or our care navigation team who will be happy to help. In the majority of cases, concerns can be resolved quite easily.